Easton, MD (ESN)
SURVEY

Welcome to the MWATC Service Survey

Midwest ATC Service excels at providing air traffic control services that reach new heights in safety and customer satisfaction. We have found that comments and feedback from the flying community, which utilize the airports we serve, are invaluable to our facility evaluation process, permitting us to recognize excellent individual performance and to address areas where improvement may be necessary.

We always welcome any opinions, suggestions, or observations you may have on ways we may be able to enhance the operational efficiency of our facility. We appreciate you taking a moment to complete this survey. Please be as specific as possible in your responses and comments, including dates and times. The more specific you are in your feedback better allows us to address your comments, both positive and negative.

Service Survey

Please fill out the following form. We greatly value your honest feedback!

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Q1. Controllers conduct themselves in a courteous and professional manner.
Q2. Control instructions are clear, concise, and easy to understand.
Q3. Controllers correctly apply FAA rules and regulations.
Q4. Controllers are responsive to pilot requests.
Q5. Controllers are fair and impartial to all pilots.
Q6. Controllers willingly initiate actions to assist pilots and promote efficient use of airport facilities.
Q7. The Air Traffic Manager relates well to the flying public and is readily accessible.
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